SNAILFLY Support

Need help with fitment, installation, your order, or a SNAILFLY product? Find the support you need for roof racks, cross bars, running boards, side steps and other vehicle-specific accessories.

Fitment Help

Not sure if a product fits your vehicle? Send us your year, make, model and trim, and we’ll help you check compatibility before you order.

Installation Help

Need help installing your roof rack, cross bars or running boards? Find installation guidance or contact our support team for product-specific help.

Order Support

Check your order status, track your shipment, or get help with an existing SNAILFLY order.

Product Questions

Have questions about load capacity, mounting, roof rail type, package contents or product use? We’ll help you find the right information.

Contact Information

Phone: +1 (970) 398-3104
Mail: service@snailflyauto.com

Frequently Asked Questions

Include the product name or SKU, your vehicle details, a short description of the issue and clear photos when they can help explain the problem.

Check the fitment information on the product page and confirm your year, make, model, trim and any listed roof or body configuration. If you’re unsure, contact us before ordering.

Please include your vehicle year, make, model and trim. For roof rack products, also tell us what type of factory roof rails your vehicle has when relevant.

Installation information may be included with the product or available through the product page and SNAILFLY support resources. Contact us if you need help with a specific product.

Use the Track My Order option to view the latest available shipment and delivery information for your order.

Email us at support@snailflyauto.com or call +1 (970) 398-3104 for product and order support.

Support for the Road Ahead

From finding the right fit to getting your accessories installed and ready for the road, SNAILFLY support is here when you need it.

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